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Overview

Consumers are significantly smarter, more informed and aware. They expect better and faster service. Contact centres have changed dramatically in the last decade however one thing remains the same: the goal to deliver great customer experience. Transforming Contact Centres will deliver practical solutions for companies that want to execute real business change. This event will focus primarily on innovative ideas which will assist contact centre leaders in their delivery of customer experience. Hear from national and international industry leaders at Transforming Contact Centres on their business transformations, offshoring decisions and implementation of emerging technologies. This summit will also feature case studies which focus on the “how”, rather than the “what” when it comes to real business change. Attendees will be provided with strategies to integrate and leverage the latest customer contact technologies whilst using consumer data to inform service strategies.

Learn how to:

  • Leverage customer intelligence for a superior service experience
  • Uncover the emerging role of AI and automation in ensuring high customer satisfaction
  • Provide a seamless omni-channel experience to engage customers through their preferred platform
  • Recruit, retain, engage a dynamic workforce to drive organisational growth
  • Employ consumer data to inform service delivery and provide personalised solutions
  • Uncover the importance of maximising employee experience to drive customer happiness

Key themes:

  • Maximising employee experience to deliver greater customer experience
  • Leveraging customer intelligence to inform organisational strategies
  • Building authentic customer relationships to increase brand loyalty and customer retention
  • Utilising AI and customer analytics to transform your customer journey

Join us

    1. 30

    speakers

    1. 200

    attendees

    international case
    studies

Download this document to view: The most up to date agenda, confirmed speakers for 2019 and testimonials.

Testimonials

Speakers

Sponsors

Conference Chair

Roundtable Sponsor

Roundtable Sponsor

Exhibitor

Exhibitor

Partners

Endorser

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Endorser

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Media Partner

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Media Partner

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Registration

To register for Akolade's Transforming Contact Centres Summit, select the appropriate package below:

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Venue

  1. Pullman Melbourne on the Park

  2. 192 Wellington Parade

  3. Melbourne VIC 3002

  4. Australia

  5. +61 3 9419 2000

Contact Akolade

  1. 02 9247 6000
  1. 02 9247 6333
  1. info@akolade.co

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Tweet about this event using #CCTransform19 and @AkoladeAust for event and industry updates!