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Australian retailers are facing a rapid evolution of technology and Artificial Intelligence. Amazon has entered the Australian market which has created huge competition for retailers. CX and customer expectations are forcing retailers to reassess the service they provide, not just in terms of convenience and pace, but engagement and enjoyability. This event will focus on how technology is not only disrupting the market through the rise of online shopping and how to survive by harnessing new tech, but also utilising the mass amount of data available to improve both CX and operational efficiency. But the big focus is on AI applications, understanding the potential, selecting the right one, seamlessly integrating AI into your operations (chatbots, natural language processing e.g. Siri, Alexa, IBM Watson). The event will focus on this strategy aspect, but also physical AI apllications, especially for last mile delivery (robots, driverless trucks, drones, etc).

Attend this practical summit to:

  1. Create a cutting edge innovation roadmap and benchmark against the global best
  2. Understand the potential of different tech/AI applications and select the best fit for maximum ROI
  3. Integrate world class and emerging AI technology into your operations
  4. Hear from leading Australian and global retailers on how they are pushing CX forward
  5. Learn how to improve speed & convenience of purchase and delivery for customers
  6. Best utilise data to gain a 360 degree view of each customer and personalise their shopping experience

This summit has been designed for professionals with the following responsibilities:

  1. COO – Chief Operation Officer
  2. CTO - Chief Technology Officer, Head of Technology
  3. Head of Digital
  4. Head of Marketing
  5. Head of Innovation, Chief Development Officer
  6. Head of Ecommerce
  7. Head of Fulfilment
  8. Head of Customer Experience

Part of

Brings together 2 pioneering, first of their kind, co-located retail conferences!

Leveraging emerging technology, data & AI for next level customer driven retailing

Reimagining customer centricity in the era of ecommerce disruption

Join us

Download this document to view: The most up to date agenda and confirmed speakers for 2018.



Wednesday, 29th August 2018

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Thursday, 30th August 2018

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Sponsorship opportunities available


Attracting over 150 attendees across Australasia, Retail Tech will bring together C-level retailers, Innovation, Ecommerce and Customer Experience leaders for 2 packed days of insights, networking and inspiration.

Ecommerce is growing more than 4x faster than in-store, but mobile is driving the most growth, reaching $20 billion in 2017 and soon to account for almost 50% of ecommerce sales.

It’s a hard battle to fight, but with the right weapons, it’s definitely winnable. Technology/Artificial Intelligence applications and customer, product, and operational data are all being used to combat the challenges.

But tools are nothing without knowing how to best use them. Retailers are now looking towards the vendor community to help them select the right tools.

This is where you fit in. Showcase your expertise to a highly engaged and motivated audience. Present a case study, hold a dedicated lunch or lead a small group in a discussion around solving their biggest challenges.

Please contact us to check why you should confirm your sponsorship now

Jon Treherne, Division Director - Retail, Akolade

P: 0481 856 175 | E:


Gold Sponsor

Silver and Lunch Sponsor

Silver Sponsor

Roundtable Sponsor





Media Partner

Media Partner

Media Partner


To register for Akolade’s Retail Tech Summit, select the appropriate package below:

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Solution provider



  1. InterContinental Sydney Double Bay

  2. 33 Cross Street,

  3. Sydney NSW 2028,

  4. Australia

  5. +61 2 8388 8388

Contact Akolade

  1. +61 02 9247 6000
  1. +61 02 9247 6333

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Tweet about this event using #RetailTech2018 and @AkoladeAust for event and industry updates!