As the expectations of the modern consumer evolve, so to must contact centres adapt their methods of engagement. Digital interactions currently account for over 35% of all interactions and are projected to overtake telecommunications within two years. It is crucial for contact centres to invest in digital platforms strategically to ensure a frictionless, easy and immediate journey across channels.
The summit features leading national and international case studies from across the private and public sectors with proven techniques to optimise your contact centre’s operations and enhance the customer experience through emerging technology, workforce optimisation and effective use of customer data and analytics. This summit also provides attendees with strategies to optimise resources and reduce costs while exploring the benefits of moving centres off-shore and investing in digital platforms.
Download this document to view: the most up to date agenda, confirmed speakers for 2017 and testimonials.
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