Changing consumer expectations coupled with government reforms are challenging providers of retirement living, home care and residential care in Australia to rethink the customer experience. In the increasingly competitive ageing sector, consumers are looking for tailored services with a personalised and seamless experience in an environment where they feel respected and engaged. Without a positive experience at the heart of strategies and operating models, providers will simply not be able to attract and retain customers and control costs.
The Aged Care Customer Experience Forum is a concise practical forum designed for Senior Executives, General Managers and Directors from Home, Community and Residential Care providers with responsibilities for customer experience and service.
Attendeesacross Aged Care Week
Download this document to view: The most up to date agenda, confirmed speakers for 2019 and testimonials.
“This was my first attendance and I really liked the fact that aged care providers can come together, beyond the traditional competition barriers, and strategise for a better industry as a whole and ultimately, better care for clients/residents.”
“Great event with interesting speakers and a great opportunity to share experiences with other aged care professionals.”
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