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Overview

Changing consumer expectations coupled with government reforms are challenging providers of retirement living, home care and residential care in Australia to rethink the customer experience. In the increasingly competitive ageing sector, consumers are looking for tailored services with a personalised and seamless experience in an environment where they feel respected and engaged. Without a positive experience at the heart of strategies and operating models, providers will simply not be able to attract and retain customers and control costs.

The Aged Care Customer Experience Forum is a concise practical forum designed for Senior Executives, General Managers and Directors from Home, Community and Residential Care providers with responsibilities for customer experience and service.

Attend this forum and learn how to:

  • Examine the impact of the Royal Commission on aged care providers
  • Identify the trigger points in the customer experience
  • Implement methods to improve services and choice
  • Capitalise on data analytics to measure customer experience
  • Translate your customer-centric view into operational processes

Who should attend from the Aged Care sector:

  • General Manager Customer Experience
  • Chief/Head of Customer Service
  • Client Engagement Manager
  • Head Client Services
  • Chief/Head of Operations

Join us

    1. 200

    Attendees

    across Aged Care Week
    1. 3

    Interactive
    sessions

    Guaranteed
    conference
    takeaways


Download this document to view: The most up to date agenda, confirmed speakers for 2019 and testimonials.

Testimonials

Programme

CONFERENCE DAY ONE

Tuesday, 18 June 2019

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CONFERENCE DAY TWO

Wednesday, 19 June 2019

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Speakers

Sponsors

Download to view sponsor packages and networking opportunities


Partners

Registration

To register for Akolade’s Aged Care CX Forum, select the appropriate package below:

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Venue

  1. Pullman Melbourne on the Park
    192 Wellington Parade,
    Melbourne VIC 3002,
    Australia
    +61 3 9419 2000

Contact Akolade

  1. +61 02 9247 6000
  1. +61 02 9247 6333
  1. info@akolade.co

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